F.A.Q

Thanks for shopping at SKIN-LABS .
If you are not entirely satisfied with your purchase, we're here to help, but if for any reason you do need to return something to us, we’ve made it as simple as possible.

Try our online Returns Form.
https://app.site123.com/returns-form?w=3515739&disableCache=5735202

Returns
You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it and the item must be in the original packaging.

Please make sure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. You will be notified by email once your returns have been received and processed.

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and the credit will automatically be applied to the original method of payment, within 15 working days.

There will be no charges for return

All original shipping charges are non-refundable

You are responsible for all the charges of the return shipping

Returns Address
SKIN-LABS
137 North Approach
Watford
Hertfordshire
Wd25 0EP 

Your delivery address must be in the UK or Ireland.

We Try processed and dispatched on business days only Monday to Friday, excluding bank holidays. Orders received after 12 noon will be dispatched on the next business day. Orders placed between 12 noon Friday – Sunday, will be dispatched on the following Monday excluding bank holidays.

All orders are shipped with Signed For Delivery. If you are not home to sign for your parcel, you can add delivery instructions, please note that we cannot accept any responsibility or issue refunds for any loss of damage of parcels after 3 failed attempts to deliver.
If you are unable to sign for the delivery on the firsts 3 attempts you might incur additional shipping fee.

We always try to deliver all customer orders within 48 hours, at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods.

There will be no charges for return

All original shipping charges are non-refundable

You are responsible for all the charges of the return shipping

Fill out the the simple return form, link below.
​https://app.site123.com/returns-form?w=3515739&disableCache=5f2fc8e86fcb3​​​

Please Enter
Full Name
Order Number
Date Received
E-mail Address
Phone Number
Reason For Return

Once you have filled out the returns form and you will get a confirmation email with the shipping guidelines once the return request is approved.

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and the credit will automatically be applied to the original method of payment, within 15 working days.

You can return your items within 14 days of receipt of your shipment.

They must be unopened, unused in original condition and In the original packaging.